Disabled Access
The London Eye has full disabled access both on to the Eye and to use all the facilities inside County Hall, which incorporates the ticket hall, disabled toilet facilities and Costa Coffee. The London Eye River Cruise Experience also has full disabled access.
Guests with a visual impairment
Seeing-eye dogs are welcome on the London Eye.
Wheelchair users
The wheel itself will be stopped or slowed to allow the safe embarkation and disembarkation of wheelchair users and guests with walking difficulties. Please notify a member of staff if you require this service.
Members of staff will always be on hand to assist guests (if required), however due to the potential risks, the staff are unable to physically lift guests into and out of capsules. If you are likely to require assistance to board the capsule, you are advised to bring a carer with you (their ticket is free).
Due to safety restrictions, only two wheelchairs per capsule and up to eight wheelchairs are allowed on the London Eye at the same time. Wheelchair spaces can be pre-booked in advance. Due to the popularity of this attraction, wheelchair users are strongly advised to pre-book to avoid disappointment.
Wheelchair loan service
The London Eye has a limited number of wheelchairs available for loan at the customer service desk inside the ticket office in County Hall. Please note that this service is provided on a 'first come first served' basis, is subject to availability and requires a deposit of £150.00 using a credit card. It cannot be pre-booked. These wheelchairs are for use solely at the London Eye for the duration of the flight and cannot be taken off site.
Gift Shop
A good way to spend time before or after your flight is a visit to the London Eye gift shop, just opposite Café Manga on the landscape or outside. The shop contains many essential items for your flight such as Fuji film, batteries, cameras, confectionery and Coca-Cola drinks, as well as souvenirs and gifts such as watches, sunglasses, pens, pencils, fridge magnets, panoramic posters and London Eye inspired jewellery.
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