• Address

    • 7-11 Britannia Place
    • JE4 9WR
    • St Helier, Jersey
  • Office Hours

    Please contact us via email.
  • Contract

  • Prices Checked Daily
  • 100% Secure Website
  • Fast & Easy Booking
  • Over 5 Million Tickets Sold

Cancellation & Amendment Policy

Coronavirus - frustrating right?

If you are uncertain about booking your visit we completely understand and want to take away any uncertainty that you might have by putting your best interests first.

With our 100% Protection Guarantee, should the worst happen and your holiday is impacted by the effects of Coronavirus we will offer a 100% refund on your tickets as long as they have not been used.

Tickets Included:

  • ZSL London Zoo 
  • ZSL Whipsnade Zoo
  • BODY Worlds London
  • The View From The Shard
  • London Eye
  • Merlin's Magical London
  • City Passes
  • Moulin Rouge
  • KidZania London
  • SEA LIFE Centres & Aquariums
  • Tower Bridge Exhibition
  • Atlantis The Palm Dubai
  • Bond In Motion
  • Warwick Castle
  • London Dungeon
  • PortAventura World
  • St Paul's Cathedral
  • Lido de Paris
  • Big Bus Paris
  • Gardaland
  • Knott's Berry Farm
  • Vedettes de Paris
  • Bateaux Mouches 
  • Crazy Horse Paris
  • Bateaux Parisiens
  • Parc Astérix
  • Parc Zooloqique de Paris
  • FlyView Paris
  • Centre des Monuments Nationaux
  • Paradis Latin

Tickets Excluded:

  • Theatre Tickets

Do you know what is even better?

There are no extra hidden fees or insurance costs for this protection. Everything is covered by 365Tickets.

How the 100% Guarantee works?

  • Once you make a booking your order will be 100% guaranteed.
  • Please contact us up to 48 hours before your visit if your visit has been impacted by the effects of the Coronavirus outbreak. 
  • If you make a booking and your visit date is within the 48 hour period your booking will not be valid for the 100% Protection Guarantee.
  • All customers requesting their tickets to be processed before the 48 hour period before the visit date will not be covered by the 100% Protection Guarantee.

How to claim your refund?

We sincerely hope it doesn’t come to this but if your trip is impacted and you can no longer make use of your tickets, 365Tickets will refund you in full for your purchase.

Simply give us a call or email us with your order reference and we will look into offering you a refund once a claim is processed.

Please note:

  • The cardholder must make the cancellation or amendment request;
  • If you choose to change your tickets, for a new date or a different product there could be additional fees.
  • Please allow 10 - 15 working days for us to process your refund if your claim is valid
  • Proof must be provided when claiming your refund that your trip has been disrupted, by impacts on transport due to Coronavirus (fuel shortages are excluded).
  • If you want to find out more about your purchase please give us a call on 0203 540 7707.

*Terms & Conditions

The 365Tickets Protection Guarantee is valid on all bookings on the list above made after 10th March 2020, only.

If your trip is impacted by the Coronavirus:

  • 365Tickets will refund your tickets in full, or offer you an alternative date or product, the choice is yours.

The Protection Guarantee is valid if your travel is impacted by any of:

  • Access to and across country borders are hindered.
  • The attraction is closed due to Coronavirus.
  • You or a member of your group is diagnosed with Coronavirus.
  • Transport such as flights are cancelled due to Coronavirus.
  • New transport procedures cause problems for your travel.

Important: We shall ask for your date of visit in a question during the booking process. If you do not answer this question with a visit date one of our customer care team will contact you to ensure we have a date of arrival for your visit.

If we are unable to get in contact with you after 3 separate attempts, the Protection Guarantee will no longer be applicable. You will be unable to claim a refund in the event of your trip being disrupted by Coronavirus.

365Tickets reserves the right to withdraw the The Protection Guarantee in part or entirely, at their sole discretion.