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Frequently Asked Questions

    • 365Tickets accepts online sales via our websites.  

      This primarily protects you the Customer, the Supplier and ourselves via secure payment methods, in local language, currency and preferred payment method at your convenience.

      Top Tip: Use the flags at the bottom of the 365Tickets website to gain a truly localised experience.

    • As ticket engineers, 365Tickets has already designed combination tickets that allow greater savings - highly recommended by our loyal Customers.

      Top Tip: In general you have the flexibility to choose different visit dates for each attraction.

    • You can use the date picker on the product to check if the date/time is available.

      In exceptional circumstances (the Attraction is very popular) the specific date/time that you have chosen may no longer be available. In such cases, we will contact you to offer an alternative.

      Top Tip: Booking requests are automatically communicated to the Supplier and will be initiated once the order has been placed.  Be quick so that you don’t miss out.

    • In general, you have the flexibility to choose different visit dates for each attraction in a combination package.

      Top Tip: Please use the date picker to pick the best date for your visit.

    • Yes, absolutely.  Just select your preference at the Top-Right of the page.  You can change the currency at any point.

      Top Tip: Avoid currency bank charges by selecting your preferred currency before completing your purchase.

    • Yes – however, we do have some activities where, for security purposes, the Payment Card Holder and Lead Traveler name must be the same.

      You can select the Buy as a Gift - Option on our tickets to purchase this experience as a gift.

    • 365Tickets prides ourselves on being Ticket Engineers - finding the right products, at the best prices for you - it’s what we do!

      Our search tool is powerful and probably the best place to start, sit back, relax and enjoy researching all the options available to you.  We ‘generally’ order our tickets on most Popular - this may help with your decisions.

      Top Tip: If you have the time, read the reviews to gain independent feedback from our loyal 365Tickets Customers.

    • We are delighted to accept your booking whether in the UK or not.  As a Global distributor, 365Tickets delivers experiences to Customers worldwide, 365 days a year.

      Top Tip: Our tickets are available online, anytime, anywhere.

    • Many of our experiences do have various prices and these are displayed with the 'Ticket Options' on the website.  365Tickets is only able to offer the ticket prices available on the website.

      Top Tip: Tickets may be available for various categories: Concessions tickets whether age, height and weight parameters.
       

    • Great question! 
       
      Exceeding Customer experiences is a focus for all 365Tickets Suppliers (tours or activities).  
      Generally, Suppliers have identified the most suitable experiences and this is detailed in the copy of the Ticket Details.

      Top Tip: It may be best to join the ‘standard’ experience available on 365Tickets and if you have specific requirements, ask the guides for local insight.  In general, you have the flexibility to choose different visit dates for each attraction in a combination package.

    • Please include your hotel details at the time of booking and a meeting location will be confirmed back to you.

      If you do not have this information available yet during the time of your bookings, please indicate TBA - (To Be Confirmed) and contact our 365Tickets Customer Service team once you have these details available.
       

    • In some cases we are unable to provide a list of hotels as the pickup locations can vary.
      Please include your hotel details at the time of booking and a meeting location will be confirmed back to you.

    • A Supplier might ask for your contact details to be able to inform you regarding itinerary changes
      (IE:Weather related issues, mechanical problems etc)

      If you do not have this information available yet during the time of your bookings, please indicate TBA - (To Be Confirmed) and contact our 365Tickets Customer Service team once you have these details available.

    • Yes - The integrity and security of your data is central to the our integrity as a Global Distributor.

      Take comfort that no one at 365Tickets is able to view your full card details as only partial payment card details are associated with bookings made.

      In 2018 we rolled out our GDPR plan and also, early 2018 our central treasury is working on PSD/2 directive.

      We comply with the highest standard of PCI (payment card industry) compliance.

      Top Tip: Only ever provide essential information. We will never ask for your password, pin number or the last transaction you’ve made with the card.

    • For security reasons, we only receive partial payment card details to associate your booking with you. This is current best practice.

      Top Tip: Only ever provide essential information. We will never ask for your password, pin number or the last transaction you’ve made with the card.

    • You have a number of options:
         1. Try again;
         2. Try with an alternative payment card;
         3. Try via an alternative payment method (our PayPal facilities offers alternative payment methods); or
         4. Better still, contact us via telephone, Email or Live Chat 

      Top Tip: We’re here to help so please contact us providing the details you have: Order Number, Date of Order and Email address.

    • Most vouchers will be received within 10 minutes.

      Occasionally, we will need up to 48 hours to receive confirmation from the Supplier. Once confirmation is received, your voucher will be e-mailed to you.

      If you would like to prevent emails with your tickets being added to your spam folder, please visit our blog for more helpful tips

      Top Tip: If you don’t see your voucher within this timeframe, please check your spam or junk folder.

    • You can select your Delivery Option prior to the checkout page.

      Top Tip: The majority of our vouchers are E-Tickets, exceptions, ie. Hard Tickets are clearly marked in the Ticket Details section.

    • In most cases, your voucher will act as your ticket. If you need to exchange the voucher for a separate ticket, the ticket will be given to you when you check in for your experience using the instructions under the Customer instructions detailed on your voucher.

      Top Tip: Unless the voucher states otherwise, you MUST take your printed vouchers with you to the attraction/venue/event to gain admission.

    • Confirmation will typically be received within 24 hours of booking, subject to availability.

      If the date, time or option requested cannot be accommodated by the Supplier we will contact you with alternatives.

      • An experience may return unavailable due to several reasons:
      • The date or time requested is no longer available;
      • Unexpected closures of locations; and/or
      • Capacity has been reached.


      Please be advised that we would need a response as soon as possible if we have contacted you with alternatives as we can only proceed with your booking after a confirmation has been received that the alternative date/time fits your itinerary.

      Top Tip: If you don’t see your voucher within this timeframe, please check your spam or junk folder.

    • Unless stipulated in the booking process all bookings require customers to print their voucher off in order to be exchanged for entry to the attraction or tour.

      If you do not have access to a printer, here are a few suggestions:

      • For travellers staying at a hotel, please contact your hotel reception desk for printing facilities in the building
      • Local libraries usually have printing facilities
      • Internet café.

    • Promotional codes are used when 365Tickets has a time-bound offer whether duration (ie. Ends on 14th February) or volume (ie. 5000 Tickets, only). If you have obtained a code for a selected product, excellent news:

      • Place the product in your basket, before Checkout you’ll see a section that states
      • ‘Voucher code (if applicable)’
      • Pop your code in and this will recalculate the basket value.



      Top Tip: Use your code ASAP as promotions are time-bound.

    • Yes, see below:

      The 365Tickets community is strong and the best way to receive our latest deals is via our newsletter

      Top Tip: Also sign up to your preferred social media channel to stay in the Know!

    • Promotions are advertised in various ways:

      • Displayed on our websites 
      • Via newsletters
      • Random acts of kindness - Some days we select a Customers order and give a little gift, it makes us feel good too!
      • Via social media  

         

      Top Tip: Ensure you’re signed up for regular notification on Promotions, exclusive, special and/or secret offers.

    • Promotion codes are only valid for new bookings.

      Top Tip: Check your most recent 365Tickets newsletters prior to purchasing.